Terms & Conditions

1. Introduction and Acceptance

VINA EDUTECH PRIVATE LIMITED ("Company", "we", "our", or "us") operates CrickOS, a cricket academy management platform accessible via web and mobile application (collectively, the "Platform"). These Terms & Conditions ("Terms") govern your access to and use of the Platform.

By creating an account, verifying an academy access code, or otherwise using the Platform, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated into these Terms by reference. If you do not agree, do not use the Platform.

Where a user is a minor, these Terms are accepted on the minor's behalf by a parent or lawful guardian, who agrees to be responsible for the minor's use of the Platform under this account.

2. Description of Service

CrickOS provides cricket academies with tools to manage athlete rosters, training schedules, attendance, fee collection, performance tracking, and related communications. The Platform is offered on a multi-tenant basis: each academy's data is managed separately, and academy administrators are responsible for the accuracy of the information they enter about their own athletes and staff.

We may add, modify, or discontinue features of the Platform at any time. We will make reasonable efforts to notify users of material changes that affect how they use the Platform.

3. Eligibility and Account Registration

• You must provide accurate, current, and complete information when creating an account, and keep it up to date.
• You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
• Users under 18 years of age may only be registered with the involvement and consent of a parent or lawful guardian, and academy administrators registering a minor athlete must confirm that such consent has been obtained.
• Access to an academy's data on the Platform requires a valid academy access code issued by that academy's administrator; codes are personal to the academy that issued them and must not be shared outside that academy.
• We reserve the right to suspend or terminate an account that provides false information, shares access credentials, or is used to circumvent academy-level access controls.

4. User Responsibilities and Acceptable Use

When using the Platform, you agree that you will not:

• Access or attempt to access data belonging to an academy, athlete, or user other than yourself or those you are authorised to manage
• Interfere with, disrupt, or attempt to bypass the security or access controls of the Platform
• Upload or transmit false, misleading, defamatory, or unlawful content, including inaccurate athlete health or performance data
• Use the Platform for any purpose other than legitimate cricket academy management
• Reverse engineer, scrape, or attempt to extract the Platform's source code or underlying data structures except as permitted by law

5. Roles and Responsibilities

6. Fees, Payments, and Refunds

• Academy fees, subscription charges, and any other amounts payable through the Platform are set by the relevant academy, not by the Company, unless stated otherwise.
• Payments are processed through third-party payment gateways (currently Razorpay and/or PayU, depending on the academy's configuration). We do not store your full card number, CVV, or banking passwords on our servers.
• Refunds, where applicable, are at the discretion of the academy that collected the fee, subject to that academy's own refund policy communicated to you separately. The Company facilitates payment processing but is not itself the seller of academy fee packages.
• You are responsible for verifying payment amounts before completing a transaction. Report any suspected payment error to your academy administrator and, if unresolved, to our Grievance Officer.

7. Intellectual Property

The Platform, including its software, design, branding, and underlying technology, is the property of VINA EDUTECH PRIVATE LIMITED and is protected by applicable intellectual property laws. Nothing in these Terms grants you any ownership right in the Platform.

You retain ownership of the personal, performance, and academy data you submit to the Platform. By submitting it, you grant us a licence to process, store, and display it as necessary to provide the Platform's services, in accordance with our Privacy Policy.

8. Third-Party Services

The Platform relies on third-party services, including payment gateways (Razorpay, PayU) and cloud hosting infrastructure, to operate. Your use of those third-party services, where it involves a separate agreement or terms with that provider, is also subject to that provider's own terms. We are not responsible for the acts or omissions of independent third-party service providers, though we take reasonable steps to work only with providers under appropriate contractual safeguards.

9. Disclaimers and Limitation of Liability

The Platform is provided on an "as is" and "as available" basis. While we take reasonable steps to keep the Platform accurate, secure, and available, we do not guarantee that it will be uninterrupted, error-free, or free of all security vulnerabilities.

To the maximum extent permitted by applicable law, VINA EDUTECH PRIVATE LIMITED shall not be liable for indirect, incidental, or consequential damages arising from your use of the Platform, including disputes between an academy and its athletes over fees, scheduling, or performance records, which remain the responsibility of the academy and the individuals involved.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable Indian law, including in relation to gross negligence or wilful misconduct.

10. Termination

You may stop using the Platform and request deletion of your account at any time, subject to the data retention obligations described in our Privacy Policy.

We may suspend or terminate an account that violates these Terms, poses a security risk to the Platform or other users, or where an academy's access to the Platform has lapsed (for example, following an unresolved billing issue with the academy).

11. Governing Law and Dispute Resolution

These Terms are governed by the laws of India. Any dispute arising out of or relating to these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the courts at Mumbai, Maharashtra, without prejudice to any right to approach the Data Protection Board of India under the DPDP Act, 2023 for data-related grievances.

12. Changes to These Terms

We may update these Terms from time to time to reflect changes in law, our practices, or Platform features. When we make material changes, we will notify you via email or a prominent notice within the Platform at least 15 days before the changes take effect. Your continued use of the Platform after the effective date constitutes acceptance of the updated Terms.

13. Contact and Grievance Redressal

For questions about these Terms, or to raise a complaint, contact our Grievance Officer:

• Name: Nachiket Chitre
• Designation: Founder
• Email: contact@vinaedutech.com
• Address: VINA EDUTECH PRIVATE LIMITED, B1, Sai Mahal, Sai Baba Complex, Mohan Gokhale Road, Goregaon East, Mumbai 400063
• Response Time: We endeavour to resolve all complaints within 30 days of receipt.